Portfolio
Projects focused on complex workflows, trust-critical experiences, and systems designed to scale—spanning AI support, developer platforms, mobile banking, brand systems, and field operations.
Each case study includes context, my role, and artifacts (flows, specs, prototypes, and system thinking). Some details may be summarized.
Recent Amazon work focused on AI-powered support, developer workflows, and high-traffic customer experiences.
Role: Lead Product Designer
Led UX for AI-driven support across chat and voice, designing workflows that help customers resolve high-stress issues with clarity and trust.
Role: Lead Designer
Designed workflow patterns for a developer platform integrating Amazon Q—balancing power, clarity, and usability for technical users.
Role: Lead Designer
Led a native iOS + Android redesign across core banking journeys and delivered detailed specs, flows, and prototypes.
Additional projects across mobile banking, brand systems, and enterprise/field operations—plus explorations and community work.
Role: Senior UX Designer
Redesigned the Prime Video Help Hub to improve issue discovery, guide resolution, and reduce unnecessary escalation.
Role: VP, Marketing & UX · Lead Designer
Built a scalable brand and marketing system for expansion across in-branch, print, digital touchpoints, and guidelines.
Role: Lead Designer
Designed offline-first workflows and dashboards for field teams operating under time pressure and low connectivity.
More work from the projects folder, including community experiences and additional case studies. Examples: Community Design, Prime Video Live Events Help Hub, and other exploratory concepts. Details available upon request.
If you’re hiring for Product Design leadership—or need a designer who can go from strategy to specs to shipped work—let’s talk.
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